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Privacy policy

Privacy Policy

Last updated: 15 May 2018

Lotmead Farm ("us", "we", or "our") operates www.lotmead.co.uk (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

 

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

This website is hosted by SquareSpace.com.  Squarespace.com collects, monitors and analyze this data, which we may then use to adapt our communications.

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you have actively opted-in to through the website or physically at Lotmead Farm.

 

We will use your information to provide you with updates on the fruit, vegetables and other attractions at Lotmead Farm; for general marketing purposes; to supply you with information you have requested and to notify you about changes to our services.

 

All of our communications will include a way for you to opt out of further communications from Lotmead Farm.

 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

 

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Information collection and use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, contact telephone number and address ("Personal Data").

 

How and why do we use your data?

The data we have about you will allow us to provide you with the information you may need to get the most out of a summer at Lotmead. We use this information to offer you news, promotions, products, events and/or services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our visitors.

If you choose not to share your personal or company data with us, or refuse certain contact permissions, we might not be able to provide some services or products you have asked for.

 

When do we collect your personal data?

  • When you visit our website
  • When you input information about yourself or complete a form on our website.
  • When you ‘like’ us on social media, including, but not limited to, Facebook, Instagram and Twitter.
  • When you provide us with your data physically at Lotmead Farm
  • When you sign up for an annual Family Pass.
  • When you enter prize draws or competitions of any kind.
  • When you choose to complete any surveys we send you.

 

How we use your company or personal data and why:

With your consent, we will use your personal data and preferences to keep you informed by email, web, social media and/or direct mail about relevant products and services including special offers, competitions, event dates, new products and services, discounts, promotions, event content and news.

 

Also as a means to respond to any queries, requests and / or complaints. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

 

You are free to opt out of hearing from us by any of these channels at any time.

 

Sometimes, we’ll need to share your details with a third party who is providing a service (such as our advertising partners who may be working on our behalf to offer competition prizes). We do so to maintain our obligations to our visitors. Without sharing your personal data, we are unable to fulfil our obligations to you.

 

Your rights over your personal data

You have a right to receive a copy of the personal information we hold on you free of charge. 

 

To request the information held about you through Lotmead Farm, to change the data we hold, how we use your data, or to request deletion of your data please contact lotmead@voxonline.co.uk.

 

Changes To This Privacy Policy

This Privacy Policy is effective as of 15 May 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

 

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us on info@lotmead.co.uk.